Frequently asked questions

Device related Questions

What if my cell phones is locked to my local network provider?
That does not affect your ability to access internet through the portable device you hire from us because our device works independent of your personal mobile/cell phone network. You are basically connecting to the hired device similar to how you connect to a hotspot to access internet through the hired portable device

Data related Question

Can I extend my hire/rental?

Yes you can. Just send an email reply to the hire confirmation email you received after placing your order to request for a hire extension and provide us with how long you wish to extend the hire for.

This would be charged at the same price rate as a brand new hire. Example: if you wish to extend for 1 day, the price would be the same price as 1 day hire.

What amount of internet data do I get?

Your hire package comes with unlimited data. There is a fair data usage of 1000,000MB per month (equivalent of streaming about 100,000 online videos in standard settings) and that’s a whole lot of data you would hardly reach.

Do you slow down the speed?

No, we do not have any daily limit, and NO we do not intentionally restrict your speed at all.

Device pick-up related questions

How would I pickup the internet device from the airport or local collection point?

The device is stored with a storage service company at the collection point for you to pick up with your ID. The storage company we currently use is Royal Mail post office. Please note, you would need to complete your order through our website at least 2 working days in advance before you can pick it up from the airport, we would only reserve the device for you if you have completed your order.

See delivery information page https://www.airportwifihire.co.uk/airport-mifi-pickup-locations/ or the hire page for opening times of airport pickup points

How do I return the device?

A courtesy paid postage return label (already paid by us) would be included in your package. So all you have to do is put the device into a secure envelope/box, seal it securely (use extra seal where needed) , and pop it into any U.K post box before you depart for the airport because the package will not be able to fit into post boxes at the airport due to security reasons. There are red post boxes on almost every street in the United Kingdom, so you can put it into any post box before you go to the airport.

Is the end of hire date the same as the date I should post it back?

Yes. The device should be posted back to us on the end of hire date. If you require the device for a longer period, please contact us to request for an extension of your hire, and an online payment invoice would be sent to you for the extension.

Payment related question

How and when do I get my refundable deposit

The refundable deposit would be paid back into your account (account you used in making your payment)within 7 to 28 days after we have received the wifi device in a good working order (no major damages and in a condition good enough for another client to use the device)